System black halt after Windows8.1 update

[Symptom]
After Windows 8.1 update, the system display may go to black and the mouse cursor can be seen when the mouse is moved.

 

[Cause]

AMD PowerXpress systems (have two GPU(Intel + AMD)) have this issue. PowerXpress system require removing previously installed graphics driver process, but the update doesn’t have the removal process built in.

 

[Troubleshooting Steps]

1. Hold power button for 10 to 15sec to shut down the system.

2. Press power button to start system.

3. Repeat Step  1 & 2, for three to four times or till the time you see "advanced repair option" (I really wont suggested doing more than 5times if you are still not getting the "advanced repair option" wait for some time and then try .

4. After that, you may see Select see "advanced repair option" in Recovery page

 

5. Click on the Troubleshoot option (One more way to get the troubleshoot option is to hard shutdown the computer when the system is booting up).

6. Now select Advanced Options.

 

 

7. Now choose the Windows Startup Settings option

 

 

8. Finally hit the Restart button (For some system it may say "Windows Startup Setting" both are one and the same).

 

 

9. when your PC reboots you will be able to boot into Safe Mode from the familiar looking Advanced Boot Options screen (For Some System the screen may be blue) .

 

 

If you get the above screen you have to use arrow keys to select the options and press enter

 

 

If you get the above  screen then you have press the number key on the keyboard (For Example: you want to go into safe mode with networking you have press Number "4" or "F4 on the keyboard)

 

10. System boots in Safe mode

11. After boot up and reach the desktop, press hot key, "Windows + x" and select "Device manager"

12. Double click the item, "Intel(R) HD Graphics 4000"  / "AMD Radeon HD 8600/8700M" under display adapter.

13. Move to driver tab and press the button, "Update Driver”

14. Choose, "Browse my computer for driver software.

15. Choose, "Let me pick from a list of device drivers on my computer"

16. Select the Intel GFX driver, Intel(R) HD Graphics 4000 Version: 9.17.10.2875 / AMD Radeon HD 8700M Series, and click the next button

17.  Restart the Computer now the system should be able to boot in the normal mode. If updating the drivers does not solve the issue you can try to disabling  / uninstall the Video Driver this would be a  workaround.

 

Regards,

Paul Parackel

Email# info.transaircoms@gmail.com

CCNA / MCP / MCITP

 

Windows 8 Metro Apps unable to connect to internet but desktop apps can go online.

 

Windows 8 is a relatively new OS and all the solution Microsoft suggests for this problem is to refresh the PC. But if you have a lot of valuable programs installed, you would probably not want to do that.

The problem is actually with a setting with internet sharing, which makes metro style internet explorer act in a very restrictive manner. All you have to do is turn off sharing. Following are the steps to do this:

1) Go to the charms menu.
2) click on the settings option.
3) Click on the "Internet access" option.
4) Right click on the active connection.
5) Click on "Turn sharing on or off".
6) Click on "No, don't turn on sharing or connect to devices".

Know Your apps will be able to connect to internet now.

 

Regards,

Paul Parackel

Email# info.transaircoms@gmail.com

CCNA / MCP / MCITP