Issue : Users may report the below Wi-Fi issues on Dell platforms:

a) Intermittent loss of Wi-Fi connection.

b) Inability to initiate a Wi-Fi connection.

c) Poor Wi-Fi connection data performance.

Workaround :

Option 1 :

1) Use Intel PROSet/Wireless Wi-Fi Connection Utility to put Wi-Fi adapter into Continuously Aware Mode (CAM)

2) Click Advanced > Adapter Settings > Advanced tab.

3) Select Power Management and uncheck Default / Auto option and move the slider to Highest / Maximum Performance.

Note : If the slider is already at Highest / Maximum Performance, move the slider to another setting and then back to Highest / Maximum Performance.

Option 2 :

1) Use Network Control Panel settings to put Wi-Fi adapter into Continuously Aware Mode (CAM)

2) Click Start > Settings > Control Panel.

3) Double-click Network Connections.

4) Right-click the wireless connection and click Properties.

5) Click Configure > Advanced tab.

6) Select Power Management and uncheck Default / Auto option and move the slider to Highest / Maximum Performance.

Note : If the slider is already at Highest / Maximum Performance, move the slider to another setting and then back to Highest / Maximum Performance.

Error message "Internet Explorer [IE9] (64-bit) has stopped working" may be noticed on systems installed with Windows7 Service Pack 1.

RESOLUTION:-

Download and install nVidia GPU version A08 (8.17.12.6830, R305946.exe) or later from Dell Support (support.dell.com) to resolve this issue.

DELL 1908WFP monitor USB uplink causing system to not shutdown

Problem: E6500 portable in Eport Plus replicator will not shutdown or reboot if USB uplink cables for 1908WFP monitors are connected.

Discussion: As usual, motherboard and port replicator had been replaced without resolution. Operating system is Windows XP x32, Bios and drivers are all current.

Resolution: As with many USB issues, the resolve was to disable the Power Management of the USB Root Hubs in Device manager (On by default in all versions of Windows) In device manager, right click each USB Root Hub, click Properties, Power Management Tab, Uncheck the top box that allows Windows to disable this device to save power. (repeat on all Root Hubs) OK then reboot.

While Setting up MS-Office 2010 You may get the following error

"There was a Problem setting up Microsoft Office Starter 2010.There was a problem setting up Microsoft Office. try Running Setup again. If the problem continues, contact Microsoft Product Support"

Workaround :

The issue is caused by incorrect value introduced into the registry at the following location:

[HKEY_USERS\S-1-5-18\ Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

"AppData"

This “AppData” location should be “%USERPROFILE%\AppData\Roaming. However on the machine where this bug repro’s this value is set to: “%APPDATA%”.

This creates a sort of infinite loop and end result is CSIDL_APPDATA, and %APPDATA% are no longer defined for system account and App-V connect fails.

Giant cursor on Dell Studio 1558

Issue :

A "Giant cursor issue" may be noticed on Studio 1558 systems.

Solution :

Uninstall old ATI drivers and download and install the latest ATI Mobility Radeon [AMD ATI Mobility Radeon™ HD 4330] (R276519.exe) from Dell Support.

Cursor may keep jumping or perform undesired action when an external mouse is connected to a System

Issue :

Cursor may keep jumping or perform undesired action when an external mouse is connected to a system.

Solution :

Before replacing any hardware, Adjust the touchpad settings as below :

1. Open the Touchpad properties.

2. Choose ''Device select''.

3. Enable the "Disable Touchpad / Pointing Stick'' when external USB mouse is present.

Note: Other options that may cause problems are "Draglock" and "Tap to Click" under Touchpad

settings and the "Scrolling and Zoom settings" in the Touchpad Properties.

The McAfee Personal Firewall is set to OFF on a new computer

Affected Products: Personal Firewall

Affected Operating Systems:

Windows Vista (64-bit)

Windows 7 (64-bit)

Description

Some customers have reported that newly purchased computers show the

McAfee Personal Firewall set to OFF on the first out-of-box startup.

Solution

1. Navigate to the folder below:

C:\ProgramData\McAfee\HackerWatch\Data

2. Delete all the files inside the Data folder.

3. Restart your computer.